Thx for feedback!

We will review this issue as soon as possible and will try to report you back about our progress!

Regards, iCCup tech crew.


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#1 Posted: 16 Jan @ 01:31 CET  
 

No report ever gets a response or is resolved.

At the end of season I just get 15x "sorry league has ended, report no longer valid"

.....

So tell me why does iccup have a report function if it isn't handled by admins?

Peace,

-Itheryel-

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#2 Posted: 17 Jan @ 13:52 CET  
 

Hello itheryel,

is this issue concerning european or russian section of iccup?

if it's european section I kindly ask of you to have addtional patience.

we will resolve everything regarding eu section at the end of this season.

Kind Regards,

iCCup.Fire-_-

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#3 Posted: 17 Jan @ 17:35 CET  
 

I report on EU since i don't know russian.

But for the last 8 seasons or so, whenever i make a report it just sits there for the entire season never being resolved.

And at the end of the season i just get a bunch of "sorry season ended" reply's.

It's not that i am not patient, i just question what the point of reports are if they don't get resolved within the season itself, allowing the abusers and game ruiners to continue on.

Peace,

-Itheryel-

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#4 Posted: 18 Jan @ 22:57 CET  
 

I am well aware of this issue but atm i can't do much. In february i will try to solve this issue with lack of human resources on EU section.

Tell me, do you report on forum or on "support" section in the menu bar?

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#5 Posted: 23 Jan @ 22:09 CET  
 

I use "complain" on my matchlist and then fill out the appropriate complaint.

So with the "support" functionality.

Peace,

-Itheryel-

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#6 Posted: 29 Jan @ 20:34 CET  
 

10 questions open, some from 2 months ago, none resolved.

Funny stuff, I get reported by Russian section and I get - points etc next day.

Really, what's the point of this report function?

Is it fair that Russians get to report you and have the report handled within a day and the eu player-base does not?

Eu is playing with a penalty? International community?

'-.-

Not cool at all.

Peace,

-Boem-

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#7 Posted: 04 Feb @ 13:12 CET  
 

haha dont cry

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Care

Contributed to the great cause

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#8 Posted: 04 Feb @ 23:02 CET  
 

Bce)ok :
haha dont cry

How about not posting if that's all that you have to offer?

I understand that's a lot to ask though.

Peace,

-Boem-

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#9 Posted: 06 Feb @ 20:14 CET  
 

itheryel noobs

-lat 50

-qlir

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Noble

Actively supports iCCup

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#10 Posted: 12 Feb @ 19:27 CET  
 

itheryel :
10 questions open, some from 2 months ago, none resolved.

Funny stuff, I get reported by Russian section and I get - points etc next day.

Really, what's the point of this report function?

Is it fair that Russians get to report you and have the report handled within a day and the eu player-base does not?

Eu is playing with a penalty? International community?

'-.-

Not cool at all.

Peace,

-Boem-

Yeah, you said that. And got a reply. And then you said it three more times.

Do you understand what the word "patience" means? I'll translate: it means STOP POSTING ABOUT THIS, JUST SHUT UP AND WAIT FOR IT TO BE RESOLVED. SAYING THE SAME THING OVER AND OVER AGAIN DOESN"T HELP.

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#11 Posted: 13 Feb @ 18:59 CET  
 

be patient. someone will solve this

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#12 Posted: 14 Feb @ 20:36 CET  
 

Ye i had the same problems on some previous accs when i reproted somebody, most of those reports were skipped with explanation that they are old and from season before and that they cant do anything about that. Man my advice to you is to stop using tickets, cause they just take care about russian complains and not others.

REGARDS

SincE

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#13 Posted: 15 Feb @ 17:39 CET  
 

Since2002 :
Ye i had the same problems on some previous accs when i reproted somebody, most of those reports were skipped with explanation that they are old and from season before and that they cant do anything about that. Man my advice to you is to stop using tickets, cause they just take care about russian complains and not others.

REGARDS

SincE

Honestly i answer to all tickets, and we care about EU people. i ONLY CAN SUPPORT, NOTHING ELSE.

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